Privacy policy

Last updated: February 20, 2026

Your security is important to us, which is why we take it very seriously.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, use the associated services, or make a purchase from our website: www.klammeraffe.ae or otherwise communicate with us. Please read this Privacy Policy carefully. By using and accessing any of our Services related to our website as well as purchasing an item, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Klammeraffe Glasses operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a pleasant shopping experience (the "Services"). Klammeraffe Glasses is powered by Shopify, which enables us to provide the Services to you.

PERSONAL INFORMATION BE PROCESS AND COLLECT

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with our website and use our Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with our website and services, including how and when you interact with or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.

HOW DO WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us, our website or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
  • Marketing. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

USE OF FACEBOOK PIXEL (META)

We use the Meta (Facebook) Pixel to help us measure and improve the performance of our advertising campaigns on Facebook and Instagram.
This tool allows us to understand how users interact with our website after viewing or clicking on one of our ads.

The Meta Pixel may collect information such as your device type, browser, pages visited, and actions taken (for example, viewing a product or making a purchase).
This data helps us:

  • Deliver more relevant advertisements to our audience.

  • Measure ad effectiveness and improve our marketing strategy.

The data collected through this tool is processed in accordance with Meta’s Privacy Policy.

You can adjust your Facebook ad preferences or disable personalized advertising in your Facebook account settings.
If required under local privacy regulations, the Meta Pixel will only be activated after you consent to cookies or tracking technologies on our website.

CURRENCY CONVERTER

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

DISCLOSE PERSONAL INFORMATION

We only share your personal information with third-parties we trust, so based on a legitimate purpose subject to this Privacy Policy. They help us manage and use your personal information as explicitly described above.

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
  • When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

PRIVACY ON OTHER SITES

The website may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

YOUR RIGHTS

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us and write an email to: info@klammeraffe.ae

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. We will respond to your request in a timely manner as required under applicable law.

DATA RETENTION

When you place an order via our website www.klammeraffe.ae, we store your order details as well as your personal information for our records. Unless you request us to delete this data, it will remain stored with us. If you would like us to delete your data, please contact us by email hello@klammeraffe.ae.

DATA SECURITY

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

Our website is maintained on servers belonging to a reputable third-party provider. We naturally make every effort to ensure the security of your personal data at all times.

However, we ultimately have no control over the security of the third-party provider's servers and are therefore not responsible for the security of these servers or any breaches of security that may lead to the unauthorized disclosure of your personal data.

Please note that we may transfer, store and process your personal information outside the country you live in.

CHANGES

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@klammeraffe.ae.